PAYMENT METHODS
MONKEY DONKEY accepts the following payment methods:

  • Debit and credit cards: Visa, Mastercard, Euro 6000, Maestro
  • Paypal
  • Bank transfer

SALES POLICY
All products offered by MONKEY DONKEY can be reserved and purchased through our website and our contact forms.

CANCELLATION POLICY
MONKEY DONKEY guarantees its customers the possibility of modifying a reservation provided it is requested at least 48 hours in advance. Reservation cancellations are not accepted.
The modification of a reservation must be communicated by sending an e-mail to info@monkey-donkey.es or through our telephone number 633668845. If the modification is communicated with the 48-hour notice period, it can be exchanged for another equivalent reservation, the amount will not be refunded to the customer. Modifications that are not sent in advance of the reservation indicated will not be accepted.
MONKEY DONKEY’s gift vouchers are non-refundable and cannot be exchanged for cash. Reservations made with these vouchers must be made within the voucher’s duration. Any doubts related to the redemption of the vouchers can be addressed to our email info@monkey-donkey.es or to our telephone 633668845.
For any incident related to the refund of the reservation amount or our cancellation policy, you can contact us through the mail info@monkey-donkey.es.

PRIVACY POLICY
In compliance with Chapter II of law 34/2002, LSSICE, we inform you that the website www.monkey-donkey.es is owned by TRADE AND TRAVEL, SL, from now on also the Provider, domiciled at Avenida Filipinas, 4, 28003, Madrid with CIF B86133808, contact telephone: 633668845, and email: info@monkey-donkey.es.
TRADE AND TRAVEL, S.L., as responsible for the www.monkey-donkey.es website and in accordance with the provisions of the current regulations on the protection of personal data, Regulation (EU) 2016/679 of April 27, 2016 (RGPD) relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) and Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSICE), has implemented all the security measures, technical and organizational, established in Royal Decree 1720/2007 of December 21, (which develops the LOPD) to guarantee and protect the confidentiality, integrity, and availability of the data entered.

For the purposes of the LOPD, TRADE AND TRAVEL S.L. informs you that the data you voluntarily provide us in the reservations or contact forms will be incorporated into our information systems in order to carry out the necessary commercial and administrative management to proceed with the reservations.
The operations planned to carry out the treatments are as follows: respond to inquiries and/or provide information required by the client; carry out the provision of services and/or products contracted or subscribed by the client; carry out all those activities of TRADE AND TRAVEL, S.L. referred to in this legal notice and send the website newsletter.
The signer guarantees the veracity of the data provided and undertakes to communicate any changes in them.
TRADE AND TRAVEL SL., by using the asterisk symbol (*) in the corresponding boxes of the contact form, informs the client of this obligation, indicating what data are necessary. By the indication and introduction of the data, the client gives the unequivocal consent to TRADE AND TRAVEL S.L. to proceed with the processing of the data provided in favor of the purposes mentioned.
Failure to provide the requested personal data or not accepting this data protection policy means the impossibility of subscribing, registering, or receiving information about TRADE AND TRAVEL S.L.’s products and services.
In accordance with the provisions of current personal data protection regulations, the Provider is complying with all the provisions of the RGPD and LOPD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in art. 5 of the RGPD and art. 4 of the LOPD, by which they are processed in a lawful, fair and transparent manner in relation to the data subject and are appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
TRADE AND TRAVEL, S.L guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the RGPD and the LOPD to protect the rights and freedoms of customers-users.
In accordance with these regulations, we inform you that you have the right to request access, rectification, portability and deletion of your data and the limitation and opposition to their processing by going to Avenida Filipinas, 4, 28003, Madrid with CIF B86133808, contact telephone: 633668845 or sending an email to info@monkey-donkey.es. indicating as Subject: “LOPD, ARCO Rights”, and attaching a photocopy of your ID or any analogous means in law, as indicated by the law. You have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the processing carried out before the withdrawal of consent. You also have the right to file a complaint with the supervisory authority if you consider that your rights in relation to the protection of your data (agpd.es) may have been violated.

CONFIDENTIALITY AND TRANSFER OF DATA TO THIRD PARTIES
The data you provide us will be treated confidentially. TRADE AND TRAVEL, S.L has adopted all the technical and organizational measures and all the necessary protection levels to guarantee the security in the data processing and to avoid its alteration, loss, theft, processing or unauthorized access, according to the state